Shipping Policy

Last Updated: January 2026

At DBR Cosmetics, we are committed to delivering your orders safely, quickly, and efficiently across Pakistan. This Shipping Policy outlines our delivery process, timelines, charges, and important terms.

1. Shipping Coverage

DBR Cosmetics currently offers shipping all over Pakistan through trusted courier partners.

We do not offer international shipping at this time.

2. Order Processing Time

  • Orders are processed within 24–48 working hours after confirmation

  • Orders placed on Sundays or public holidays are processed on the next working day

  • During sales, promotions, or high-demand periods, processing time may be slightly longer

3. Delivery Timeframe

Estimated delivery times after dispatch:

  • Major Cities (Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan):
    2–4 working days

  • Other Cities & Rural Areas:
    3–6 working days

Delivery times may vary due to:

  • Weather conditions

  • Courier delays

  • Remote locations

  • Public holidays

4. Shipping Charges

  • Shipping charges are clearly mentioned at checkout

  • Charges may vary based on:

    • Delivery location

    • Order weight

    • Ongoing promotions

Free shipping may be offered on selected products or order values (as announced).

5. Cash on Delivery (COD)

  • COD is available in most cities across Pakistan

  • Additional COD charges (if any) will be shown at checkout

  • Customers must ensure availability to receive the parcel

Repeated refusal of COD orders may result in account restrictions.

6. Order Confirmation & Tracking

  • Order confirmation is sent via SMS or email

  • Tracking number is shared once the order is dispatched

  • Customers can track orders using the courier’s tracking system

7. Failed or Delayed Deliveries

Delivery may be delayed or unsuccessful if:

  • Incorrect or incomplete address provided

  • Customer is unavailable at the time of delivery

  • Phone number is unreachable

In such cases:

  • The courier may attempt re-delivery

  • Additional charges may apply

  • Orders returned due to customer fault may not be refunded

8. Address Accuracy

Customers are responsible for providing:

  • Correct delivery address

  • Active phone number

DBR Cosmetics is not responsible for delays or non-delivery due to incorrect information.

9. Damaged or Missing Items

If your order arrives:

  • Damaged

  • Leaked

  • With missing items

Please:

  • Take clear photos/videos immediately

  • Contact us within 24 hours of delivery

📧 Email: sales@dbrcosmetics.com
📞 Phone / WhatsApp: 0325 0021155

Claims reported after 24 hours may not be accepted.

10. Packaging

All orders are securely packed to prevent damage during transit.
However, DBR Cosmetics is not responsible for damage caused by courier mishandling.

11. Order Refusal Policy

If a customer:

  • Refuses delivery without valid reason

  • Repeatedly cancels or rejects COD orders

DBR Cosmetics reserves the right to:

  • Cancel future orders

  • Disable COD option

12. Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time.
Any changes will be posted on this page with an updated date.

13. Contact Information

For shipping-related queries, contact:

📞 Phone: 0325 0021155
📧 Email: sales@dbrcosmetics.com

DBR Cosmetics