Shipping Policy – DBR Cosmetics

Effective Date: February 1, 2026

At DBR Cosmetics, we are committed to delivering your orders safely and on time. This Shipping Policy outlines our shipping procedures, delivery timelines, and related information. By placing an order with DBR Cosmetics, you agree to the terms described below.

1. Shipping Coverage Area

DBR Cosmetics currently offers nationwide shipping across Pakistan. We strive to deliver to all major cities, towns, and serviceable areas through trusted courier partners.

2. Order Processing Time

  • Orders are processed within 1–2 business days after confirmation

  • Orders placed on weekends or public holidays are processed on the next working day

  • Customers will receive order confirmation once the order is processed

3. Delivery Timeframe

Estimated delivery times after dispatch:

  • Major cities: 2–4 business days

  • Other cities & rural areas: 3–6 business days

Delivery timelines may vary due to weather conditions, public holidays, courier delays, or unforeseen circumstances.

4. Shipping Charges

  • Shipping charges (if applicable) are calculated at checkout

  • Any promotional free-shipping offers will be clearly mentioned on the website

  • Shipping fees are non-refundable

5. Cash on Delivery (COD)

  • Cash on Delivery is available across Pakistan

  • Customers are requested to provide accurate contact details to avoid delivery issues

  • Orders may be cancelled if the customer is unreachable at the time of delivery

6. Order Tracking

Once your order is dispatched, tracking details will be shared via SMS, WhatsApp, or email, allowing you to track your shipment in real time.

7. Failed or Delayed Deliveries

Delivery may be delayed or unsuccessful due to:

  • Incorrect or incomplete address

  • Customer unavailability

  • Refusal to accept delivery

  • Natural disasters or courier service interruptions

In such cases, DBR Cosmetics is not responsible for delays beyond our control.

8. Damaged or Missing Items

If your order arrives damaged or incomplete:

  • Contact us within 48 hours of delivery

  • Provide clear images of the package and products

  • Our support team will assist according to our Refund & Replacement Policy

9. Address Accuracy

Customers are responsible for providing accurate and complete delivery addresses. DBR Cosmetics is not liable for delays or failed deliveries caused by incorrect address details.

10. International Shipping

At this time, DBR Cosmetics does not offer international shipping. We currently deliver within Pakistan only.

11. Changes to This Shipping Policy

DBR Cosmetics reserves the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon posting on this page.

12. Contact Information

If you have any questions regarding shipping, please contact us:

DBR Cosmetics

Main Office: Head Bakaini, Muzaffargarh
Lahore Office: Building 112, Ali Town, Near Orange Train Station
Multan Office: 77-C, Shah Rukn-e-Alam, C Block, Opposite Sabzi Mandi
Rahim Yar Khan Office: Khawaja Banglows, Near M&P Office

Phone: 0325 0021155
Email: sales@dbrcosmetics.com